Refund policy

Returns & Exchanges

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, in its original packaging and free from strong perfume, deodorant or make up stains. 

To start a return or exchange, please contact us at soilandsass@gmail.com

Size exchanges

Need a different size? We're happy to help..

Once your exchange has been approved, we'll provide you with instructions on how to return your item.

Customers are responsible for the cost of returning the item to us. Once we receive and approve your return, Soil & Sass will cover the cost of shipping your replacement item back to you within Australia.

Exchanges are subject to availability. If your preferred size or design is unavailable, we'll contact you to discuss your options.

Customers outside Australia are responsible for all shipping costs associated with an exchange. Please contact soilandsass@gmail.com for details.

Change of mind

If you change your mind about your purchase, you may return an eligible item within 30 days for store credit.

Customers are responsible for all postage costs associated with change-of-mind returns. Original shipping costs are not refundable or included in the store credit.

Once your return has been received and inspected, we'll issue store credit for the value of the eligible returned item.

We do not offer refunds for change of mind.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged or you have received the wrong item so we can make it right.

Where an item is faulty, damaged, incorrect or otherwise does not meet the consumer guarantees under Australian Consumer Law, your rights to a repair, replacement, refund or other remedy will apply as required by law.

Where Soil & Sass is responsible for the return, we will cover the applicable shipping costs.

Non-Returnable Items

We do not accept returns on:

• Sale items
• Gift cards
• Custom or personalised products

If you’re unsure, feel free to reach out before purchasing.

Important
Items sent back to us without first requesting a return will not be accepted.

For any questions, contact us anytime at soilandsass@gmail.com